Refund policy
Cancellations
If you find yourself needing to cancel an order, don’t worry! As long as the product hasn’t been dispatched, you can easily request a cancellation by calling us immediately. We’ll be happy to assist you and refund the full amount. And even if the order has already been dispatched, you can still initiate a return once you receive the product. We want to make sure you’re completely satisfied with your purchase, so don’t hesitate to reach out to us.
Returns
At ShrEes, we understand that sometimes, things just don’t work out. If you’re not completely satisfied with your order, we’ve got you covered with our hassle-free returns policy. Whether it’s a case of not being excited about the product or receiving a damaged item, we’ve got multiple options to make things right. You can exchange the product for another one from our catalogue or simply return it for a full refund. Our goal is to ensure your complete satisfaction, so don’t hesitate to reach out to us. Shop with confidence at ShrEes – The Fashion Attire.
(a) Nothing wrong with the product but not too excited upon seeing it:
Not quite smitten with the product upon arrival? No worries! At ShrEes, we’ve got you covered. If you find yourself feeling less than excited about your purchase, you have multiple options to make things right. Simply exchange the product for another one from our catalogue by informing us via email within 7 days of receiving the product. Once confirmed, return the item through a registered courier agency and we’ll provide you with a discount coupon code equal to the price of the returned item, plus the return courier charges (for shipping within India), which you can use towards your next purchase. Alternatively, if you prefer a full refund, just inform us via email and send the product back within 7 days of receiving it. We want to ensure your complete satisfaction, so don’t hesitate to reach out to us. Shop with confidence at ShrEes – The Fashion Attire.
(b) The product or package is damaged when you receive it:
Uh-oh! Did your product or package arrive damaged? Don’t worry, we’ve got you covered at ShrEes – The Fashion Attire. If you notice any damage or tampering with your package during delivery, accept it but make sure to write ‘damaged’ on the proof of delivery certificate. After verifying the contents, inform us by email within 7 days of receiving the damaged product, providing a detailed description and attaching a picture if possible. We’ll take it from there and guide you on the next steps. Your satisfaction is our priority, and we’ll work closely with you to resolve the issue. Shop with confidence at ShrEes – The Fashion Attire.
Credit Norms:
At ShrEes – The Fashion Attire, we understand the importance of trust and transparency in every transaction. That’s why we strive to provide you with a seamless experience when it comes to credits. Our credit processing time is usually 5-7 business days, ensuring that you receive your refund in a timely manner. For your convenience, please check the credits in your next credit card statement for refunds. We value your trust and satisfaction, so shop with confidence knowing that we’ve got you covered at ShrEes – The Fashion Attire.
Product Disclaimer:
At ShrEes – The Fashion Attire, we want to ensure complete transparency in our products. While we strive to provide accurate representations through digital photography, please note that certain colors may appear different on your device’s screen due to lighting and limitations of digital photography. We encourage you to keep this in mind when making your purchases. Shop with confidence knowing that we offer the same items as displayed, and your satisfaction is our utmost priority.
Shipping Policy:
At ShrEes, we believe in providing a seamless shipping experience to our valued customers. For shipping within India, we offer free delivery to any address. Rest assured, your items will be sent through reputed courier agencies, ensuring safe and timely delivery. In the event that your PIN code is not covered by our courier partners, we will use reliable alternatives such as Speed Post or Registered Post. If you have a specific shipping method or courier agency preference, please mention it in the order notes, and we will do our best to accommodate your request. Estimated delivery time for all orders within India is 4-7 business days, excluding Sundays and public holidays. For international shipping, kindly contact us with your location, and we will provide you with the available shipping options. Please note that international shipping charges are calculated based on the weight of the shipment and the delivery location. While we do not offer free international shipping, we strive to keep the average shipping charges per item lower for larger orders. It’s important to note that customs duties may be applicable in certain countries for packages exceeding a value limit, and these charges are the responsibility of the customer upon delivery. Our shipping charges do not include customs duties. All international shipments are sent via reputable courier agencies, and we will provide you with a tracking number to monitor the progress of your shipment online. At ShrEes, we are committed to transparency, which is why we assure you that there are no hidden charges. The price listed on our website is the final price, inclusive of all taxes. However, please keep in mind that customs duties, if applicable, are separate and payable by the customer during delivery. To ensure smooth processing and timely delivery, kindly provide a local phone number when placing your order. This will help our courier partners reach you for any necessary directions, minimizing any potential delays. For any further assistance or queries regarding your shipment, feel free to reach out to our dedicated support team at support@shreesboutique.in. Shop with confidence at ShrEes – The Fashion Attire.